We are contacting you due to recent, routine monitoring of your account activity. We regret to inform you that we have determined that there has been unusual activity related to your Seller account and the Misuse of Sales Rank section of our Prohibited Seller Activities and Actions policy.
We ask that you thoroughly review the policy pertaining to Misuse of Sales Rank, and ensure that your current listings are in compliance. Any misuse of our policy will result in your selling privileges being temporarily or permanently removed as specified in our Seller Agreement.
Thank you for your prompt attention.
Thank you,
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
Hello,
Recently, there have been some problems with your orders. Your late shipment rate for merchant-fulfilled orders is higher than the goal of less than 4%.
We recommend that you look at your late shipments and make a plan to get back on track. To learn more about late shipment rate, search for "Seller Performance Measurement" in Seller Central Help. If this problem continues, we may not allow you to sell on Amazon.com.
You can see your customer satisfaction rates on the Account Health page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/seller-rating/pages/account-health.html).
To talk to someone about this email, you can ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
3. Your funds transfer has been delayed
Hello from Amazon.
Your funds transfer in the amount of xxx,xxx.xx USD has been delayed because the credit or debit card information registered to your Amazon.com seller account is invalid. This information may be invalid because the card has expired or the billing address may have changed.
Your credit or debit card helps to authenticate you for payment of your sales proceeds into your bank account. Your card may also be used to charge you for any outstanding Amazon fees.
After you have updated your seller account with a valid card, the funds in your seller account will be available for transfer to your bank account in accordance with your transfer schedule. We accept Visa, MasterCard, American Express, Discover, JCB, or Diner's Club.
To update your credit or debit card information, sign in to your seller account, click the "Update" button and follow the instructions.
Thank you for selling on Amazon.com.
Regards,
Amazon Services
4. 账号关联
Dear Seller,
Our records indicate that you may own multiple seller accounts. Amazon's policies strictly prohibit operating or maintaining multiple accounts. Exceptions are granted on a case-by-case basis based on each seller's circumstances. If you currently have multiple seller accounts, have operated or maintained more than one seller account in the past, or if any members of your household (besides yourself) have operated or maintained a seller account, please reply to this email with the following information:
- The email address(es) associated with each account you own
- The email address(es) associated with each account owned by members of your household other than yourself
- The reason(s) why you need to operate each account
Failure to disclosure your accounts may result in a loss of selling privileges.
If you only own one account, have never owned more than one account in the past, and no one else in your household has or has had an account, please disregard this notice.
Best regards,
Seller Performance
5. 侵犯知识产权的通知
Hello,
We have removed your listing because of a rights owner complaint about an item that infringes their intellectual property rights. Your listing will remain inactive until you can work with the rights owner directly to resolve the concern.
ASIN:xxxxxxxxxxxxx
To maintain a trusted marketplace for buyers and sellers, we take immediate action to address rights owner complaints regarding infringements of their intellectual property rights.
What you can do
1. Contact the rights owner directly to resolve this dispute:xxxxx
2. Once resolved, advise them to contact us at notice@amazon.com to withdraw their complaint.
3. Refrain from listing items manufactured by this rights owner until you have resolved the concern.
What happens next
If the rights owner contacts us to withdraw their complaint, we will reinstate your listing on your behalf immediately.
Please remember that additional complaints about your listings may result in the removal of your Amazon selling privileges.
Learn more
Sellers should understand our policies regarding intellectual property. To learn more, search “Intellectual Property Violations” in Seller Central Help.
Still have questions? You can ask our Seller Support team: Contact us (https://sellercentral.amazon.com/hz/contact-us/performance).
We appreciate your cooperation and thank you for selling on Amazon.
Seller Performance Team
Amazon.com
6. 关店铺
Hello,
We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com. Due to the nature of our business, we do not provide details on our investigation methods.
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
https://www.amazon.com
7. 注册后需要提交审核资料
Hello,
We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com. If you have sales, funds will not be transferred to you during the review but will stay in your account.
Within the next 30 days, please provide the following documents and confirm there is a valid credit card on file:
--Utility bill with name and address visible
--Business license
--If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.
You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please send the documents to seller-performance@amazon.com.
Sincerely,
Seller Performance Team
Amazon.com
https://www.amazon.com
8. 欺诈行为
Hello,
We reviewed your account and the information you provided, and we have decided that you may not sell on Amazon.com. Due to the nature of our business, we do not provide details on our investigation methods.
If we determine that a seller account was used to engage in fraud or other illegal activity, we may permanently withhold payments. Therefore, we do not plan to transfer any funds to you.
We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com
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