亚马逊官方邮件

亚马逊总裁贝索斯的邮箱：

jeff@amazon.com 

亚马逊官方邮箱： 

notice@amazon.com 

seller-evaluation@amazon.com
pq-review@amazon.com 
account-confirmation@amazon.com 
cn-seller-verification-enquiry@amazon.co.uk 

seller-performance-asin@amazon.com

seller-performance@amazon.com

pq-asin-review@amazon.com

pq-preapprovals@amazon.com

pq-policy-safety@amazon.fr

VE 申请邮件：

vendorexpress@amazon.com 

审核卖家评级表现：

seller-performance-policy@amazon.com

「账号申诉用」 

品牌外观专利侵权：

copyright@amazon.com 

知识产权侵权解决后撤诉

US: notice@amazon.com

UK: notice@amazon.co.uk

FR: notification@amazon.fr

DE: benachrichtigung@amazon.de

IT: notifica@amazon.it

ES: aviso@amazon.es

IN: notice@amazon.in
MX: notice@amazon.com.mx

账号冻结后的余额处理：

payments-funds@amazon.com

店铺被关闭货款申诉邮箱    

US: merchant-reserve-inquiry@amazon.com 

CA: payments-investigate@amazon.ca      

UK: payments-investigate@amazon.co.uk      

FR: investigation-amzpayments@amazon.fr  

DE: payments-nachforschungen@amazon.de 

IT: payments-investigate@amazon.it      

ES: investigacion-pagos@amazon.es      

IN: payments-investigate@amazon.in      

MX: payments-funds@amazon.com.mx   

受恶意攻击或者敲诈邮件： 
标题：「feedback abuse report」 + 「卖家店铺名」发送到：investigate@amazon.com 

帐号不能登录怎么移除FBA库存？ 
联系亚马逊付款的邮箱：payments-investigate@amazon.com；

     询问你的产品清单，告诉他需要移除库存，他会给你一个产品清单和移除库存的费用，如果你的账号余额不足的话会给你一个亚马逊的收款账号，你按要求把钱转过去，然后再回邮件告诉他，把地址给他，就给你移除了。 

产品质量（PQ）问题申诉（例如产品被下架）

US: seller-performance-policy@amazon.com

UK: seller-performance-policy@amazon.co.uk

FR: politique-performance-vendeur@amazon.fr

DE: verkaeufer-performance-richtlinie@amazon.de

IT: performance-venditore-politiche-di-condotta@amazon.it

ES: politicas-performance-vendedor@amazon.es

IN: seller-performance-policy@amazon.in
MX: politicas-performance-vendedor@amazon.com.mx

亚马逊各站点绩效团队邮箱：
US: seller-performance@amazon.com 
UK: seller-performance@amazon.co.uk 
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance@amazon.de 
JP: alliance@amazon.co.jp 
ES: performance-vendedor@amazon.es 
IT: performance-venditore@amazon.it 
CA: seller-performance@amazon.ca 

     用登录邮箱使用英语发送，发邮件时态度诚恳、并在末尾再次注明你的登录邮箱，方便对方查询。

投诉跟卖的入口： 
1. 从 Amazon 后台 Contact Seller Support 开 case 投诉 Report a violation https://sellercentral.amazon.com/hz/contact-us   
2. 以权利人身份投诉侵权 https://www.amazon.com/gp/help/reports/infringement   
3. 以买家身份 test buy 投诉 http://www.amazon.com/gp/help/reports/contact-us   
第四个方法：品牌+律师信 专利+律师信 amazon exclusive 重度垂直的产品策略